Privacy policy

1. Information we collect

We collect information in the following ways:

• Information you provide directly — such as your name, business name, email address, phone number and delivery address when you fill out the contact form, request a wholesale account, or place an order in the app.
• Account & order information — order history, case-pack preferences, delivery instructions and payment status connected to your wholesale account.
• Automatically collected information — such as IP address, browser type, device type, and pages visited, collected through standard web server logs and analytics.
• App usage information — when you use the PalCandy app, we may collect device identifiers, app version, and general usage data (such as which screens you visit) to keep the app working correctly.

2. How we use it

We use the information we collect to:

• Set up and manage your wholesale account
• Process, confirm and deliver orders
• Respond to enquiries submitted through the contact form
• Send order confirmations, delivery updates and account notices
• Improve our website, app and product range
• Meet legal, accounting and tax obligations

We do not sell your personal information to third parties.

3. The PalCandy app

The PalCandy app is currently in development and not yet published on the App Store. When the app launches, this section will describe in full: what account data syncs between the app and your wholesale account, what device permissions the app requests (for example, notifications for delivery updates), and how to delete your app account and associated data.

[TODO: expand this section once the app is submitted for App Store review — Apple requires the privacy policy to specifically describe app data collection before approval.]

4. Sharing & disclosure

We share information only where necessary to run the business:

• Delivery & logistics partners — to fulfil and deliver your orders
• Payment & invoicing providers — to process payments and issue invoices
• Service providers — such as hosting, email and analytics providers who process data on our behalf
• Legal requirements — where disclosure is required by law or to protect our rights

5. Cookies

This website may use essential cookies to remember basic preferences (such as menu state) and, where enabled, analytics cookies to understand how visitors use the site. You can control cookies through your browser settings. Disabling cookies may affect how parts of the site work.

6. Data retention

We keep account and order information for as long as your wholesale account is active, and for a reasonable period afterward to meet accounting, tax and legal obligations. Contact form submissions are kept only as long as needed to respond to your enquiry.

7. Security

We take reasonable technical and organizational measures to protect the information we hold from loss, misuse and unauthorized access. No method of transmission or storage is completely secure, and we cannot guarantee absolute security.

8. Your rights

Depending on where you're located, you may have the right to request access to, correction of, or deletion of your personal information, and to object to or restrict certain processing. To make a request, contact us using the details below.

9. Children's privacy

This website and the PalCandy app are intended for business use by adults operating restaurants, grocery stores and shops. We do not knowingly collect personal information from children.

10. Changes to this policy

We may update this policy from time to time to reflect changes to our practices, our website or the app. We'll update the effective date above when changes are made. Continued use of our site or app after changes take effect means you accept the updated policy.

11. Contact us

If you have questions about this privacy policy or how your information is handled, contact us:

• Email: info@paldeepsense.com
• Or use our contact form